Responsible Gambling at YES8MY

1Core Responsible Gambling Principles

Responsible gambling begins before the first wager is placed. Decide what you can afford to spend, how long you intend to play and the point at which you will stop. Your gambling budget should remain separate from rent, food, transport, education, healthcare, loan repayments and family commitments.

• Treat every stake as money that may be lost.
• Set a clear budget in RM and do not increase it after losing.
• Schedule a finishing time and take regular screen breaks.
• Avoid gambling when upset, tired, under pressure or affected by alcohol.
• Never borrow from friends, credit facilities or essential savings to place bets.
• Review transaction and betting records rather than relying on memory.

A promotional bonus does not remove risk. Wagering conditions can require repeated play, so players should read the applicable rules before accepting an offer. Responsible gambling means declining a promotion when it does not fit your budget or planned activity.

2Deposit and Spending Limits

Deposit limits are one of the most useful responsible gambling controls. A limit places a ceiling on the amount that may be added to an account during a defined period. Before choosing a figure, calculate disposable income only after essential expenses and savings have been covered.

A request to reduce a limit should be applied as soon as operationally possible. Any request to increase a limit may be subject to a cooling period or account review. Contact YES8MY support if account controls are not visible or if you need help selecting an appropriate restriction.

3Recognising Warning Signs

Harmful gambling can develop gradually. Regular self-checks help identify concerns before they become more serious. One sign does not automatically establish a gambling disorder, but repeated or escalating patterns should not be ignored.

• Spending more time or money than originally planned.
• Chasing losses with larger or more frequent bets.
• Hiding gambling activity or transaction history from family members.
• Borrowing money, selling possessions or delaying bills to continue gambling.
• Feeling anxious, restless, angry or unable to stop when not gambling.
• Allowing play to interfere with work, study, sleep, health or relationships.
• Using gambling to escape loneliness, stress, grief or financial pressure.
• Creating another account to bypass a limit, cooling-off period or self-exclusion.

If these behaviours feel familiar, stop depositing and wagering immediately. Speak with someone you trust, review your finances and request an account restriction. Responsible gambling support is most effective when action is taken early.

4Cooling-Off Periods

A cooling-off period is a temporary account break. It can be appropriate after an intense run of live football betting, a difficult casino session or any moment when your decisions feel driven by emotion rather than a planned entertainment budget.

During a confirmed cooling-off period, access to gambling functions may be restricted for the selected duration. You should remove saved payment shortcuts, switch off promotional messages and use the break to review your behaviour. A cooling-off period should not be bypassed by creating another account or using another person's account.

When access resumes, reconsider your deposit limit before returning. A break is not successful merely because time has passed; it should provide an opportunity to decide honestly whether returning to gambling is appropriate.

5Self-Exclusion

Self-exclusion is a stronger responsible gambling measure for anyone who needs an extended break. A player may request that YES8MY restrict the relevant account for an available exclusion period. Support may ask for information needed to confirm identity and correctly apply the restriction.

Once self-exclusion is confirmed, the player should not attempt to register another account, alter identity details or ask another person to gamble on their behalf. Where reasonably identifiable, duplicate access attempts may be restricted. Eligible remaining funds may still be handled in accordance with verification requirements and the Terms & Conditions.

Self-exclusion works best as part of a wider plan. Consider asking Malaysian banks or e-wallet providers whether they offer transaction controls, removing gambling applications and bookmarks, using device-level blocking software, and involving a trusted family member or counsellor. If you require an exclusion, contact support using the plain-text address [email protected].

6Support Resources

Professional and community support can help with the emotional, financial and relationship effects of gambling. YES8MY support can assist with account limits and self-exclusion, but it does not replace qualified counselling, medical care, legal guidance or financial advice.

• Talian Kasih 15999: A Malaysian helpline for social and family welfare concerns. It is not a dedicated gambling-treatment service, but it may help direct callers towards appropriate local assistance.
• GamCare: An international organisation that provides information and support concerning gambling-related harm. Availability and service scope may vary outside the United Kingdom.
• Local healthcare support: A registered doctor, counsellor or mental-health professional in Kuala Lumpur, Penang, Johor Bahru or your nearest Malaysian community can provide confidential assessment and guidance.
• Trusted personal support: A family member or close friend can help you maintain financial boundaries and follow through with a break from gambling.

These resources are provided as text-only references. If you are in immediate danger or experiencing a mental-health crisis, stop gambling and contact the appropriate Malaysian emergency service or attend the nearest hospital.

7Protecting Young People

YES8MY is available only to adults aged 21 and above. Parents and guardians should not share account credentials, identity documents, payment details or unlocked devices with anyone under 21. Passwords should be unique, and automatic login should be disabled on shared household devices.

If you believe someone under 21 has accessed YES8MY, contact support promptly. The account may be suspended while age and identity details are reviewed. Adults should also explain that gambling products are not games for children and that wins shown in advertising or social media do not represent typical outcomes.

8Privacy and Responsible Gambling Reviews

Information associated with responsible gambling controls may include deposit history, wager patterns, session activity, account restrictions and communications with support. YES8MY may review relevant account information to identify unusual behaviour, respond to wellbeing concerns and administer requested restrictions.

Personal information is handled according to the Privacy Policy. A request for support should include only the details needed to identify the account and explain the required control. Never send a password or one-time security code.

9Contact YES8MY

To ask about deposit limits, request a cooling-off period, arrange self-exclusion or report possible underage access, contact the YES8MY support team at [email protected]. The email address is shown as plain text and is not clickable.

State your account username and the responsible gambling action you require. Do not include your password, banking password or one-time verification code. For general account information, review the FAQ. Responsible gambling requests should be made clearly and should not be delayed while trying to recover losses.